Chat (Instant Messaging)

Improve employee communication with integrated chat. Communicate as your workflow demands - without using unsecured pubilc video and instant messaging servers for corporate communications.

Call Queues (Automated Call Distribution)

Not just for the call center, Switchvox and Digium phones bring powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.

Recording and Monitoring

Great for training and auditing calls. Managers can easily monitor, whisper, barge and record calls from the Switchboard. You can also record calls directly from your Digium phone.

Switchvox Apps (Mashups)

Easily integrate Switchvox with any web application to give your employees everything they might need for a call - before they answer it!

Mobility (Fixed Mobile Convergence)

Access all the power of your desk phone anywhere you go with the Switchvox Softphone for iPhone® and Android®. Receive and transfer calls, create conferences, change your status, and more - all from your smartphone.

CRM Integration

Switchvox is integrated with Salesforce.com. Your sales and service organization will have customer information right at their fingertips when they receive a phone call. What a productivity boost!

Unified Messaging

With voicemail delivered to your inbox or mobile device, you can stay in communication wherever you are.

Fax

With Switchvox, on-premises fax is integrated. One number works for faxes and calls. Faxes are delivered directly to your inbox! (Cloud options also available)

Reporting and Call Logging

See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.

Developer Friendly

Switchvox's Extend API makes it easy for a web application developer to integrate Switchvox with any web tool. The Digium Phone API allows custom apps to run natively right on the phone.

Conferencing

A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.

Interactive Voice Response

The extensive built-in IVR allows you to provide information to the caller, collect information about the customer need, and transfer the caller to the appropriate person or department.

Video Calling

Collaborating over long distances has never been easier or less expensive since video phones are compartible with Switchvox.

Traditional and VoIP Calls

By mixing VoIP with traditional calls, your business can optimize communications and save money without sacrificing features.