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Having direct access to customers is a gold mine for SMBs and with the increasing popularity of live video services it’s just a matter of deciding what to broadcast. The strategies for live broadcasting are very different than pre-recorded video and it’s important to reevaluate how you’ll present company information in this medium.

Well over half of all surveyed internet users utilize Google’s Chrome web browser, and it’s not difficult to see why. The ability to customize your browser via third party apps, extensions and more makes surfing the web a truly personalized experience.

People love websites like TripAdvisor, Yelp and Angie’s List for a reason: feedback from real customers is invaluable when making a purchase decision. When it comes to Apple’s iPad Pro, you may’ve had some difficulty tracking down what actual users think about the tablet as it’s still a new technology.

Think happy thoughts. Peter Pan knew the power of positive thinking more than any of us, which is why if he had a business today it would have likely been a great candidate for cloud technology. You see, half the battle when adapting new IT, whether it’s the cloud or managed services, is going in with the right attitude.

Software developers make a profit by selling us the best product they can create. When selling pieces of their software in bulk they offer licensing packages to businesses so you don’t have to buy 100 copies of the same CD. Simple enough, right? Well, now that an increasing amount of services and tools are moving into the cloud it’s a lot harder to track how many licenses you’ll need and how much they’ll cost.

Presentations no longer have to be one-way transactions where presenters spoon feed information to participants. Until now, slideshow software didn’t offer a lot of opportunities for back-and-forth communication with your audience, leaving you to facilitate Q&A by yourself.

If Google intended to build the hype for Android 6.0 by announcing its codename instead of the official one, then they did an excellent job. Promising “the sweetest, smartest Android version yet”, Google has fulfilled that promise with the Marshmallow update.

As more and more content management services are released to aid SMBs in online marketing, security risks also increase. One such helper is the image processing service ImageMagick. And while it has proven useful to countless businesses, it is now something you should be concerned about from a security standpoint.

Privacy and security concerns can derail a lot of great software ideas -- but Microsoft is determined not to let that happen to their browser-based Office Online services. Last week, the software giant announced that their cloud-based versions of Office would be available to be hosted locally, wooing over security skeptics.

Microsoft Word has been around for over 20 years, and for better or worse it has become increasingly complex. What started as a simple text editor has evolved into a multifaceted piece of writing, design and collaboration software. No matter how much time you spend with it, there are always new tricks to learn that let Word streamline your document creation.